State of the Industry: 50 Customer Service Stats to Know in 2020

  • Sales
  • Customer engagement
  • Customer loyalty
  • Average revenue per customer
  • Customer retention
  • Customer references
  • Competitive advantage

1. Seek customer feedback

2. Strengthen your customer service skills

3. Track measurable customer experience metrics

Source: Zendesk

4. Promote accountability

Now it’s up to you!



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James Reynolds

James Reynolds

Founder of SEO Sherpa; MENA’s Best Large SEO Agency. Contributor to Forbes and Entrepreneur. Learn more at